Privacy Policy

This Privacy Policy describes how Carlos D. Smith LLC, doing business as The Impossible Life ("Company," "we," "us," or "our"), collects, uses, and protects your personal information when you visit our website or use our services. We take your privacy seriously and want to be clear and honest about what we do with the information you share with us.

1. Who We Are

This website and the services offered through it are operated by Carlos D. Smith LLC, dba The Impossible Life. When this policy says "we" or "us," it means Carlos D. Smith LLC. If you have any questions about this policy or how we handle your information, you can reach us using the contact details at the bottom of this page.

2. What Information We Collect

We collect personal information that you voluntarily provide to us — for example, when you request our free guide, sign up for our mentoring program, fill out a form, or otherwise contact us. The information we collect may include:

• Contact information — your name, email address, and phone number.
• Communication preferences — how you'd like us to reach you.
• Payment information — if you purchase a paid program, payment is processed securely by our third-party payment processor (Stripe). We do not store your full card number on our servers.
• Usage information — basic, non-identifying information about how you interact with our website, collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Deliver the guide, content, or services you requested;
• Process and manage your orders and subscriptions;
• Send you administrative messages (confirmations, updates, and account information);
• Send you marketing and promotional communications, where you've agreed to receive them;
• Respond to your questions and provide support;
• Improve our website and services.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — such as our email/CRM platform, our payment processor (Stripe), and our hosting providers — and only to the extent needed to deliver our services to you. We may also disclose information where required by law, to protect our rights, or to prevent fraud or harm.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function, understand how visitors use it, and improve your experience. Essential cookies are required for the site to work. Analytics and functionality cookies help us learn what's working and remember your preferences. You can disable cookies in your browser settings, though some features may not work as well if you do. For more on managing cookies, visit www.allaboutcookies.org.

7. How Long We Keep Your Information

We keep your personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

8. How We Protect Your Information

We use reasonable organizational and technical measures to protect your personal information. However, no method of transmission or storage is ever completely secure, so we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information — including the right to access, correct, or delete it, and to opt out of certain uses. California residents have specific rights under California law, including the right to know what personal information we collect and to request its deletion. To exercise any of these rights, contact us using the details below.

11. Do-Not-Track

Some browsers offer a "Do-Not-Track" (DNT) setting. There is currently no industry standard for responding to DNT signals, so we do not respond to them at this time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last revised" date at the top of this page. The updated version takes effect as soon as it is posted.

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